As a ten year old Chihiro travels along with her family to their new home, her father mistakenly takes a a wrong root which leads them into a spirit world. They know nothing about the village, but her father sees something extraordinary, he insists that he has to find out more. As Chihiro looks around, she meets Haku, a boy she finds at a bathhouse.
When she returns to her parents, she is surprised to find that they have changed into pigs and when she goes to cross the river, she fails since it had flooded. She returns and Haku encourages her to ask for a job at the bathhouse through its boiler-man, Kamaji, who also has some spirits working for him. Chihiro is taken to Yubaba, who runs the bathhouse. When he tries to scare Chihiro, she proves to be hardhearted and she is given a contract. But Yubaba is a witch, he takes her name and renames her Sen.
After Haku learns that Chihiro’s name was taken, he emphasizes that she must do whatever it takes to run away from the spirit world if not too late